Operations Supervisor (Midnight Shift) (F2021-000020)

Job Description

The Operations Supervisor reports to the facility’s General Manager and plays a key role in managing the day-to-day inventory requirements for the business. As a leader of employee teams, Supervisors set the pace for the day ensuring that Standard Operating Procedures (SOP) are followed and that Key Performance Indicators are met or exceeded by their team. The Inventory Supervisor is a resource and the ‘go to’ person for their team to help minimize barriers to successful execution of the SOP’s, client Service Level Agreements, and best practices.


  • Lead a department of employees who are responsible for following Standard Operating Procedures/Work Instructions and meeting Key Performance Indicators as set by the General Manager.
  • Provide coaching and on the job training to ensure that employees are capable of meeting individual performance goals and are cross trained to maximize their contribution to the company and provide backup support when needed.
  • Assess employees using approved performance management processes and coaching techniques, while providing fair and consistent feedback; in association with Human Resources, will conduct progressive discipline process when necessary.
  • Responsible for administrative functions including but not limited to: employee attendance and punctuality with immediate resolution as incidences as they occur, ensures that time and attendance system accurately reflects hours worked by each employee, responds to employee inquiries regarding job information, pay issues, benefit questions, monitoring return to work dates of employees on leave and informs Human Resources of any employees that fail to return to work, Investigates accidents, completes accident reports and ensures preventive actions are implemented. 
  • Provide detailed information to internal and external clients and respond to same within a reasonable turnaround time as set by the company client service standards and/or GM.
  • Proactively investigate and resolves operational issues as they develop.
  • Determines daily operational plan, sets priorities and assigns employees as required. Request additional resources if required.
  • Responsible for the allocation and proper use of equipment such as RF guns, pump trucks and forklifts.
  • Ensures adequate resources are available such as skids, labels, empty boxes, etc. Orders supplies as required.
  • Responsible to ensure quality standards are met by visually auditing product, analyzing computer data and reviewing paperwork.
  • Liaise with internal departments such as Customer Service, Transportation and Inventory Management to investigate and resolve operational and client issues.
  • Demonstrate knowledge of current on ongoing customer requirements, changes to contracts or new client set up in order to meet customer expectations and Service Level Agreements (SLA).
  • Responsible for creating a work environment that is inclusive of diversity, free of discrimination and free of conflict.
  • Ensures that the workplace is safe and meets all legislative requirements. Has responsibility for housekeeping and ensuring only trained employees operate material handling equipment.
  • Initiates Rewards and Recognition programs for associates to recognize performance.
  • Performs administrative tasks as they relate to the operation.
  • Participates in different projects as requested.
  • Participates in scheduled client calls/meetings alongside other internal team members, as required/requested.
  •  Manage the day-to-day tasks of their team in their department whether being in Receiving, Processing or Shipping.
  •  Be knowledgeable about Health & Safety Legislation and abiding by the NLS H&S Policies and programs
  •  Have Fun! 



  •  3-5 years experience in a distribution centre managing product fulfillment for our clients
  •  Retail, eComm experience would be an asset
  •  Understands key cost drivers and their impact towards profitability and productivity
  •  Exhibits a sense of urgency
  •  You are eager to work in a positive and fast-pace environment
  •  You are dependable, trustworthy, honest, detail-oriented and work well under pressure.
  •  As an Operations Supervisor, you have 3-5 years experience in a supervisory role.
  •  You have strong computer skills, specifically MS office.
  •  As a leader in the logistics business, you have experience in a 3rd party logistics environment.
  •  You are knowledgeable and skilled using a warehouse management system (WMS), PkMS preferred.
  •  You demonstrate strong leadership with excellent interpersonal skills.
  •  You are a resourceful self-starter with exceptional labour planning skills.
  •  You have team player skills with demonstrated abilities to interact well with all levels of associates.
  •  You have the proven ability to encourage and motivate others in a positive manner.
  •  You have strong written/verbal communication skills and organizational skills.
  •  You demonstrate enthusiasm to tasks at hand, and high energy level.
  •  You have the ability to lift cartons or bins repetitively that weigh up to 50 lbs.
  •  As a team player, you’re professional, well organized and efficient.
  •  You have a High School diploma at the minimum; College diploma preferred. 

More Information

NLS welcomes diversity in the workplace and encourages applications from all qualified individuals, including visible minorities, Aboriginal People, and persons with disabilities. NLS is committed to providing accommodation for people with disabilities. To request any accommodation you may require to participate in the recruitment process (including alternative formats of materials or accessible meeting rooms) contact us discuss your needs. 


- Only selected candidates will be contacted.

Company Info

National Logistics Services (NLS) is Canada’s leading logistics provider for fashion, footwear, actionwear and general merchandise.

Company Name:
National Logistics Services (NLS)

West End, Ontario

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Job Type:
Full Time - Permanent
# of Vacancies: 1
Career Level:
Mgmt. Group:
Job Code:
Salary Range:
Not Defined
Date Posted:
Apr 15, 2021
End Date:
May 15, 2021
Open To:
Internal & External

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